Most Asked
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The GenerLink is installed behind an electric meter in typically less than 30 minutes. It provides a pathway for
generator power to connect to the entire breaker panel of the home, allowing you to choose which appliances to run
directly from the panel. In contrast, traditional transfer switches usually limit you to 6-8 circuits and may require home
rewiring. -
The GenerLink provides a secure, convenient, and effective method for linking a generator to your entire breaker panel, eliminating the need for extension cords, manual switches, or home rewiring.
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Contact our customer service team to learn about your utilities guidelines.
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The GenerLink can be installed in a secondary meter box after the existing utility meter
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Yes. The GenerLink functions as a transfer switch and prevents backfeeding, ensuring the safety of line workers.
Before generator power is connected to the home, the GenerLink disconnects from the utility grid. -
Yes. The GenerLink is a legal UL listed product available across the United States and Canada.
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Utility companies choose which devices they want to provide to their customers. While GPP continually collaborates
with utilities to obtain approval, the GenerLink can always be installed after the utility meter, regardless of utility
approval. -
No. The power from your generator does not pass through the electric meter, so you are not charged for this usage.
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The 30 Amp version of the GenerLok cord has an L14-30R plug and 10 AWG internal wiring. The 40 Amp version of
the GenerLok cord has a 14-50 straight blade plug and 8 AWG internal wiring. -
Yes. Refer to the operation manual for instructions on testing the GenerLink even when utility power is available.
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If your GenerLink has surge protection, the buzzing noise indicates that the surge protection has absorbed a surge
and may need to be replaced.
General Device Usage
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Yes. The GenerLink is designed to be weather-resistant and suitable for outdoor use.
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No. The GenerLink is specifically designed to safely connect your portable generator to your home’s electrical system.
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Yes. We recommend testing the GenerLink with a portable generator at least twice a year to ensure it functions properly.
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The GenerLink has a green indicator light that signals when utility power is available. At this point, you can safely turn off your portable generator, and the GenerLink will transfer to deliver the utility power to your home.
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Yes. The GenerLink is designed to be weather-resistant and suitable for outdoor use. Ensure you protect your generator from rain or snow as per manufacturer guidelines.
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The GenerLink is suitable for use on a 200 amp or less service. The GenerLink can not be used on a 320 or 400
amp service. -
The GenerLink can be installed on any 200 amp or less home. The installation method may depend on your utility company. Contact our customer service team and a licensed electrician to learn more.
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This depends on your generator’s capacity, your home’s power requirements, and the model of GenerLink installed. Contact a licensed electrician to learn more.
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The GenerLink is typically for single-family homes. Contact a licensed electrician to learn more.
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Older systems may need upgrades during the installation of the GenerLink. Consult a licensed electrician.
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The GenerLink is only compatible with form 2S meter sockets. Contact our customer service department to learn
about alternative solutions.
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The GenerLink is only compatible with form 2S meter sockets. Contact our customer service department to learn
about alternative solutions. -
It is compatible with many smart meters, but verify with your utility company.
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No.
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Yes. The unit must be uninstalled and reinstalled by a licensed electrician or your utility company. If you’re switching to
a new utility company, please reach out to our customer service department for further assistance. -
Calculate your power needs or consult with a licensed electrician for assistance.
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GenerLink is primarily intended for residential use. Commercial properties may require different solutions. Contact our customer service team for further assistance.
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UL 1008M Listed and NEC Compliant
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Insert the four-blade prong of the GenerLok cord into the generator outlet, then plug the proprietary side of the cord
into the GenerLink receptacle until you hear a click. -
Generator power will continue to be delivered to your home until the generator is turned off.
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Yes. The green light indicates the presence of utility power, while the blue light indicates that generator power is
being supplied to the home.
Installation
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Permit requirements vary. Check with local authorities.
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Installation of the GenerLink is quick, taking between 30 to 90 minutes depending on the method used.
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No. The GenerLink must be installed by a licensed electrician or the utility company. The utility company will
determine who installs the unit. -
Costs vary by region, electrician rates, and utility charges. We recommend you obtain quotes from licensed electrician before purchase.
Generator-Related
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Calculate your power needs during an outage or consult with a licensed electrician for assistance.
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Please refer to the “Compatibility Guide” on the GenerLink page of the Global Power Products website.
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Yes. The GenerLink is a transfer switch that connects portable generator to your home. The GenerLink is not a source
of power. -
Place the generator outdoors away from enclosed spaces to avoid carbon monoxide poisoning. Consult your
generator’s manual for safe operation guidelines.
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You would simply need to refuel and restart the generator. Consult your generator’s manual for safe operation guidelines.
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Yes. As long as it has a compatible output receptacle and meets the requirements outlined in the “Compatibility Guide” on the GenerLink page of the Global Power Products website.
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We advise using a generator equipped with a circuit breaker that will trip in the event of an overload. If your generator’s circuit breaker trips, switch off all circuit breakers in your panel, reset the generator’s breaker, and then restart the generator. Refer to your generator’s manual for comprehensive instructions.
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Determine your power requirements during an outage either by calculation or by consulting with a licensed electrician to find the appropriate generator size for your needs. Then, refer to the “Compatibility Guide” on the GenerLink page of the Global Power Products website to confirm that the generator is compatible with the GenerLink.
Cord
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The GenerLok power cord is a proprietary cord used to safely connect your generator to the GenerLink. The GenerLok is the only cord that will work with the GenerLink.
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The GenerLok power cord is a proprietary cord used to safely connect your generator to the GenerLink.
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Yes. Each GenerLink comes with a FREE 20-foot GenerLok cord.
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No. The plug on the GenerLok cord is designed to connect to the GenerLink so you can not connect multiple
cords together.
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The 30 Amp version of the GenerLok cord can handle up to 7,200 running watts. The 40 Amp version of the GenerLok
cord can handle up to 9,600 running watts. -
No. We recommend plugging the GenerLok cord into the GenerLink only when using your portable generator, and
unplugging it once you are finished. -
Yes. Longer lengths of the GenerLok cord are available upon special request. Contact our customer service team to
learn more.
Technical
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Yes. The power transfer function of the GenerLink will still work, though your home will not have surge protection.
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No. The GenerLink is designed for single-phase electrical systems.
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No. Only one GenerLink can be installed per utility meter.
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No. You can manually manage loads by turning off non-essential circuit breakers in your breaker panel.
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Consult a licensed electrician and your solar provider, as additional components or configurations may be required for
compatibility with solar panels. -
Yes. The GenerLink will operate during any power outage. Simply follow the instructions outlined in the operation
manual as you would during a regular power outage.
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No. GenerLink is designed for a single generator connection. Using multiple generators would require
separate systems. -
Contact customer support or a licensed electrician for assistance.
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No. Connecting one generator to multiple GenerLinks would create multiple ground references, which is
electrically unsafe. -
Global Power Products is currently in the process of developing a 50 Amp version of the GenerLink. However, no release date has been determined yet.
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No. The 40 Amp version of the Generlink can only handle up to 9,600 watts. If you exceed this limit you will void the
manufacturers warranty.
Warranty
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Yes. The GenerLink comes with a 7-year manufacturer’s warranty. For further details, please refer to the operation manual.
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The 7-year warranty begins from the date of installation. It is important to retain documentation of this installation date
for reference.
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With proper maintenance, a GenerLink can last on average 10 years.